Ways we can help you

We aim to provide a hands off service to our owners. The tourist industry can be a pretty stressful industry, which is why we offer our skills and experience in this sector to make it stress free.We will take your property and create listings on various online platforms, including Airbnb, Booking.com, Expedia, Agoda, Tripadvisor, Holiday Lettings and of course our own website that we are busy investing a lot of money to convert into direct bookings for you.We manage and optimise the rates with comparable listings on a regular basis to insure you get the highest occupancy.

We have a great cleaning team that we work with and provide professional hotel standard bedding and towels, saving you huge set up costs.We can even deal with any maintenance and emergencies on your behalf.We manage absolutely everything for you, from dealing with reservations, payment terminals, managing the booking calendars, keys, setting up of the apartments and even dealing with guests, both friendly and grumpy ones so that you don’t have to. We have invested heavily into online systems & procedures to run as efficiently as possible so that we can offer a personable service.

What we offer:

  • 24-hour check-in
  • Professional photography
  • 24-hour maintenance
  • Price optimisation
  • Listing creation
  • Guest management

OUR PARTNERS INCLUDE AIRBNB & BOOKING.COM

We work in partnerships with most of the top property management platforms including Airbnb and Booking.com. Our multi-platform approach means we can offer a high occupancy rate at a low commission rate.

WE PRESENT & PHOTOGRAPH YOUR PROPERTY

Good photography goes a long way to help market your property. Our photographers are highly experienced and understand how to stage and set your property to present it as beautifully as possible.

24 HOUR GUEST CARE

We manage your guests from booking to check-out. Our 24-hour guest management service means peace of mind for you and your guests. Our friendly, knowledgeable staff are always on call to answer any call or request 24/7.

LETS US TAKE CARE OF ALL YOUR BOOKINGS

We arrange and manage all your guest bookings. You don’t need to interact or communicate with your guests, we take care of the whole process from enquiry and booking to payment and guest customer services.

PROFESSIONAL CLEANING CREWS & HIGH STANDARDS

With regular guests and high occupancy, your property will need regular and routine cleaning and maintenance. Our experienced cleaners and tradesmen act fast and to a high standard to keep your property safe, secure, clean and maintained and most importantly available for guests.

LET US CALL YOU

Still got a question? Then enter your telephone number below and a member of staff will call you back and happily answer any of your questions.

Dedicated Team

Our team are in communication with our mutual guests from the initial booking right through to after their departure. We offer 24 hour services and are always on call if there is an issue during their stay. We always make sure that they know where they are going and how to get to the apartment along with answering any queries or recommendations to ensure they have a fantastic time in Edinburgh. Partnering with some of the best attractions & restaurants throughout Edinburgh to offer exclusive discounts, our goal is to always go the extra mile.

Guest Arrival

There are a few elements that need to be set up before we can rent out your property. We will schedule an initial appointment and viewing with you to inspect the property. We will go through a checklist of things to get you started and set up. These will make sure that your apartment is set up to accommodate guests and their basic requirements & ensure that the handover to us managing your property is seamless.

Detailed Marketing

Professional photos are the best way to market the apartment in order to maximize the number of bookings in short term lets.
Especially with the amount of demand and standard out there today. If you take a look at some of the apartments that we have on our website,the pictures that stand out are the ones with lots of natural light & colours so that we can stand out from others. Our photographer captures a wide view of all the rooms along with detailed shots that will highlight your properties key features. It’s a worthwhile investment.Prices are based per number of bedrooms and can be discussed in more detail with one of our team.

12 Years Exeperience

The short term lettings market in Edinburgh is very competitive we have over 12 years experience in the industry having worked and managed various other short term and festival companies before starting Silver Lining. We have managed to get a very good understanding on what our guests are looking for and the type of properties that rent the best. The expectations of guests has risen with the amount that has become available and the condition of the property is very important. We ask our clients to take this into consideration when preparing themselves for short term lets by investing a bit of time & money in to making the apartment as nice as possible, which will increase the amount of returns on your investment. We aim to have a good standard of property & value for money balance.

Cleaning Schedule

As we have regular guest turnovers and high occupancy, your apartment will need cleaned after every guest checks out & also to attend to any minor maintenance issues. Our experienced cleaners & tradesman will always work fast and effectively to maintain a high standard to ensure your property is safe & clean for all of the guests in attendance.We provide the following in the cleaning & linen services.

Linen
All bedding and towels are professional hotel quality. We hire laundry from a professional laundry provider and all linen comes, cleaned and ironed ready for use.
Cleaning
The properties will be professionally cleaned and checked by our housekeeping team. The beds are made nicely to a hotel standard.
The following items will be included:
Cost of the linen & Towel hire & delivery
Cleaning,Bin Bags,Soaps and Shampoos,Toilet paper,Dish washing liquid,Tea, Coffee, Sugar,Sponges and clothes for the kitchen,Short bread/pillow chocolates.

Bespoke Service

We offer the following services:
Full Management Service – 20% + vat
We deal with absolutely everything, listing the property, reservations, payments, turn overs, maintenance etc.(cleaning & maintenance costs are not included)
Guaranteed income – depends on the property and location.
Occasionally we may be able to offer a guaranteed income for your property and take on all cleaning and small maintenance costs.
Booking Only Service – 15% + vat
We will list your property on our systems and all the online booking portals. Manage the reservations & Payments and initial interactions with
guests. Then pass them onto owners for further management. (arrival instructions, complaints, call outs, maintenance and cleaning)

OUR TESTIMONIALS

We have hundreds of satisfied customers and reviews